TRC Services for Faculty & Staff

Purchasing/Upgrades

We strongly recommend that you speak to the TRC prior to making any technology purchases (hardware or software). IT will support only those purchases which are made through our department or with our approval. Why purchase through IT?

  • We want to ensure success for your project by verifying that your equipment will work on the Hartwick network and can be supported by IT.
  • We create images for standard Hartwick equipment. Our techs know how the machines operate, and machines can be easily backed up and restored to original condition.
  • In many cases the College has negotiated discounts, educational licensing or vendor partnerships that can save money on hardware and software.

Repairs and Charges

  • There is no charge for the testing, troubleshooting and labor for the repair of College-owned computers during normal business hours (9 a.m.-5 p.m., Monday-Friday).
  • There is no charge for needed parts covered under your warranty.
  • There is no charge for the loan of a computer while yours is in the shop.
  • There is a charge for parts not covered under manufacturer’s warranty.
  • There may be a charge for user damage not covered under warranty.
  • There is a charge for notebook battery replacement when it is no longer under manufacturer’s warranty (generally one year).
  • The TRC will do basic troubleshooting for College-owned printers and fax machines at no charge. Inkjet printers are not usually repairable, as repair costs generally exceed the value of the printer.
  • Due to the special skills required, the TRC has outsourced major repairs on FAX machines and laser printers to a local vendor. Departments will be advised to contact this vendor as needed and will be responsible for any charges incurred. Please see the Whom to Call page for laser printer repair information about initiating repairs with our outside vendor.

How Equipment is Issued and Upgraded

Staff computer equipment is purchased and issued by their department. IT will arrange a meeting to orient each new staff person, provide accounts, and set up equipment. Computer equipment for full-time faculty is purchased and issued by IT on a three-year upgrade cycle. Adjunct faculty may request a loaner laptop during the terms that they are teaching. New faculty may contact Bryan Del Bene, delbeneb@hartwick.edu, to arrange computer assignment and orientation to their accounts, WebAdvisor, and D2L, the College’s learning management system.

Faculty and Staff Supported Technology

Note: Only supported and legally-licensed software should be installed on Hartwick-owned computers.

D2L & D2L Capture

D2L is the College’s learning-management system. It offers course and content authoring tools, gradebook, electronic assignment dropboxes, online discussion board, tests, and surveys, as well as other course tools. Hartwick College also owns the reporting tool Insights and the lecture capture solution Capture. All faculty, staff, and students have D2L accounts. Access D2L at https://d2l.hartwick.edu using your Hartwick network username and password.

For academic courses, course shells are automatically generated by Datatel each semester, and rosters are uploaded and updated nightly to each course. Instructors can copy content from one semester to another without having to recreate materials.

Hartwick College also uses D2L for institutional ‘organizations’. These may be working groups that need a physical space to hold files or exchange information.

For assistance using D2L, try the handouts and tutorials in the D2L Online Help organization, https://d2l.hartwick.edu, or contact the TRC.

D2L Capture is lecture capture software which integrates with our learning environment and allows the recording of videos for live streaming or for posting in D2L for later viewing. Capture can be used in two ways:

  1. Johnstone 201 and 401 have been set up with video cameras and Capture Stations that allow recordings of classes being taught in these rooms.
  2. Capture software can be installed on faculty and staff computers. This allows you to create videos such as voice over PowerPoint, software demonstrations, etc.

Recordings can be set up as a live-stream event or as an offline recording posted in D2L for later viewing. Live-stream events allow remote participants to watch the event. Imagine a faculty member homebound due to weather, able to teach their class remotely from home, or having a guest speaker in the classroom and allowing outside participants to watch live. For more information about using D2L Capture, please contact the TRC.

Questions

Contact the TRC at 607-431-4670 or technology@hartwick.edu.

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