Hartwick college

To contact Telecom: 607-431-4985 or telecom@hartwick.edu

Basic telephone info: faculty  staff

Calling Card

• Faculty and staff: contact Telecom
• Students: Buy your own; see these instructions

Cell Phones: For Hartwick-issued cell phones, contact Telecom

Conference Calling:

• From your digital phone (up to seven phone numbers, on or off-campus)
• Conference bridge (for phone participation in a meeting with basically unlimited number of off-campus participants): Contact Telecom

International Dialing: Note: Start with 9-011

Long Distance PIN: See "Quick Tips" in Digital Phone Features

No dial tone:

• Verify that the cable is plugged securely into the black jack on the wall.
• Verify that the cable is plugged securely into the phone.
• Contact Telecom

Office move: Submit this form

Problems with digital phones:

• Can't hear in handset: Contact Telecom for a new handset and cord
• Change or add phone numbers: Contact Telecom
• Change programming of phone feature buttons: Contact Telecom
• Display problems:
  • Adjust the dial on the far right side of the phone
  • Reset phone: Dial #*112, hang up, let it ring twice; pick up and hang up
• Extension number: To hear the extension number of a phone, dial #*113
• Fast busy signal on long distance calls:
  • Verify that you are dialing the correct PIN
  • Note: Calls to some villages in the 607 area are long distance (e.g. Cooperstown and Walton). Start with 9-1-607.
• No ring:
  • Adjust the ringer dial on the left side of the phone
  • Dial #6 to turn off "Do not disturb"
• Port number: Dial #*119 and make a note of the numbers (Cabinet, Shelf, Slot, and Circuit); Report the numbers to Telecom

• Note: Deleted voice mail messages cannot be recovered.