Repairs on Hartwick-owned laser printers
Since the Technology Resource Center does not stock parts or have manufacturer authorization for repairs on campus laser printers, departments which need repairs should do the following:
- Call the Technology Resource Center (x4357), and we will send one of our staff to see if the problem is something simple (like a paper jam, or a toner cartridge installed incorrectly). If it is not something simple, then:
- The department should report the problem to PDQ, which is the recommended support vendor when parts and service (warranty and non-warranty) are required for campus laser printers. Before calling PDQ you will need a purchase order created with the Purchasing Office (x4104).
- PDQ can be reached at 433-5100.
If you have any questions please contact either the Technology Resource Center (x4357) or Marilyn Nienart (x4104) in Purchasing