Students, faculty, and staff who use the following campus hardware and software standards for their purchases can expect the following benefits:
- Avoid problems - even the problems you do not know you will have: Information Technology (IT) does the research and testing to ensure that these applications work with campus technology standards, and anticipates and fixes issues before they become a problem for you.
- We are on your side: If problems do arise, IT will commit time and resources to resolve the problem.
- Saves you time on repairs: Standards mean others on campus are using the same hardware/software; so, it is highly likely that IT has previously seen and documented your problem and the proper fix.
- Saves you money: In many cases the College has already negotiated discounts, educational licensing or vendor partnerships (e.g., HP warranty repair center) that can be friendly to your budget.
- Training at no cost for students, faculty and staff: Learn how to use these software applications (tips and tricks).
College-Supported Hardware
Only hardware purchased through one of our vendors is fully supported by the College. At this time, the Technology Resource Center purchases only Hewlett Packard (HP) business-class laptop, desktop and server computers, HP laser and inkjet printers and HP networking equipment.
College-Supported Software (Click here for training opportunities and documentation)
Datatel is the college-wide administrative software package.
Click here to learn more.
Ingeniux is the College's Web content management system (CMS). The Ingeniux application is used by trained users for creating and maintaining webpages on Hartwick's website.
Windows XP Pro is the supported Windows operating systems for laptops and desktops.
Microsoft Office (95, 97, 2000, XP Pro, 2003) - includes Word, Outlook, Excel, Access and Power Point.
Microsoft Outlook and Webmail are the supported e-mail packages.
Internet Explorer (versions installed by the TRC) is the supported web browser.
Netscape (only versions installed by the TRC).
Symantec Anti-virus (Corporate Edition and older versions installed by the TRC) is the supported anti-virus program.
Symantec Sygate Secure Enterprise Software
WS-FTP (file transport software)
Adobe Acrobat Reader (The reader is free and is installed by Hartwick. If you need to write files in Adobe Acrobat format, you will need to purchase the writer portion of the Adobe software – available for purchase from the Technology Resource Center, x4357.)
SPSS statistical software
Software drivers for the hardware issued by the College
Students, faculty and staff who still intend to use hardware or software packages that are not on this supported list should contact the Technology Resource Center - x4357 (HELP), or send e-mail to Helpline@hartwick.edu
Administrative Departments with Special or Advanced Software or Hardware Needs:
The Technology Resource Center's primary goal is to provide excellent technical support for our students in using technology for their academic progress. Our secondary goal is general technology support for faculty and staff on College-supported software and hardware.
Administrative departments that may need specialized or customized software applications which meet the department's needs but do not meet the College's software/hardware standards should be aware that the Technology Resource Center can provide general technology advice (per the College supported software list above) and assistance where feasible.
Once a department decides to install and maintain special or customized software applications, the department's responsibilities include (but are not strictly limited to):
- Funding and arranging for the software/hardware purchase
- Funding and arranging for any consulting or training required to install and maintain the software applications, plus any ongoing maintenance costs
- Identifying trained departmental staff who can adequately support the department's software application, with a backup plan to cover vacations or other times when those key staff are not available
- Doing backups and providing a secure environment for their departmental data (disaster recovery plans, who has access to the data, who can modify/delete records, etc.)
- Managing the business relationship with the vendor supplying the software/hardware
If your department is considering buying or developing special software applications, you should contact The Technology Resource Center at x4357 to learn whether there is a Datatel module to meet your needs and to what extent the Technology Resource Center can help.
