IT Staff & Whom to Call

Information Technology Staff

Name/Title	Location	Phone/Email
Tom Warger – Interim Executive Director of Information Technology	Clark 119	607-431-4166 WargerT@hartwick.edu

Copy/Mail Center and Telecommunications
Lynnette Hitchcock – Director of Telecommunications and Copy/Mail Center	Clark 138	607-431-4174 HitchcockL@hartwick.edu
James Terwilliger – Telecommunications and Networking Technical Associate	Clark 110	607-431-4139 TerwilligerJ@hartwick.edu
Information Systems Services (ISS)
Deb Hilts – Director of ISS and Associate Director of IT	Clark 113A	607-431-4171 HiltsD@hartwick.edu
Colmin Gajadar – Datatel System Manager	Clark 107	607-431-4172 GajadarC@hartwick.edu
Jason Jameson – Database and ERP Systems Analyst	Clark 113B	607-431-4164 JamesonJ@hartwick.edu
Research and Development and Systems Management
Karin Gann – Senior Programmer/Analyst (part time)	Clark 106	607-431-4197 GannK@hartwick.edu
Jonathan Dono – Systems Manager & Account Administrator	Clark 109	607-431-4208 DonoJ@hartwick.edu
Technology Resource Center (TRC)
Please call 607-431-4357 (HELP)
Bryan Del Bene – Director of Technology Resource Center	Clark 150	607-431-4194 DelBeneB@hartwick.edu
Walt Smith – Technology Services Specialist	Clark 150	607-431-4177 SmithW@hartwick.edu
Kim Cronin – Director of Faculty Technology Support	Clark 150	607-431-4175 CroninK@hartwick.edu
Media Services
Christopher Spiwak – Media Services Specialist	Clark 116	607-431-4486 SpiwakC@hartwick.edu

Whom To Call

For technology questions, problems, and emergencies:

Issue:	Details:
Campus-Wide Technology Emergencies (network, server, Datatel, printing, email, Internet, phone):	After office hours (9 a.m.-5 p.m.) or on weekends and holidays, contact the Hartwick Switchboard, x4000; the Switchboard will page the appropriate person on call.
For updates on virus alerts, planned system outages, and system status:	Call the INFO line, extension 4636 (INFO on your phone keypad).
For Datatel questions/problems:	For general questions, call Deb Hilts at extension 4171. For system questions, call Colmin Gajadar at extension 4172, Monday-Friday, 9 a.m.-5 p.m. After office hours, leave a voice mail message, and you will be contacted on the next business day.
For purchases and repair of Hartwick-issued notebook, desktop computers, printers, software, computer accessories, and peripherals:	Call the TRC Monday-Friday, 9 a.m.-5 p.m. at x4357 (HELP on your phone keypad). After office hours, leave a voice mail message, and you will be contacted on the next business day. For repairs on Hartwick-owned laser printers, click here.
Email account, network account, phone, voice mail problems or questions, network, FAX machine problems or questions, computer lab problems or questions:	Call the TRC Monday-Friday, 9 a.m.-5 p.m. at extension 4357 (HELP on your phone keypad). After office hours, leave a voice mail message, and you will be contacted on the next business day.
Copying and large-scale printing (monochrome and color), binding of booklets, recycled paper pads, mail services (UPS and USPS), CD-ROM burning:	Call the Copy/Mail Center Monday-Friday, 9 a.m.-5 p.m. at extension 4522. After office hours, leave a voice mail message, and you will be contacted on the next business day.
Laser Printer Repair:	Call the TRC extension 4357. If it’s something simple, TRC staff will fix it. However, because the TRC does not stock parts or have manufacturer authorization for repairs, the department should prepare a requisition for PDQ for $20 and then call PDQ to report the problem and arrange a site visit. PDQ can be reached at 607-433-5100.