IT STAFF & WHOM TO CALL
Helpdesk Ticketing - FreshService
The new ticketing system features both a way to submit tickets and a repository of help articles for common issues and questions. It acts as a one-stop portal for all your IT-related requests involving: computer issues, media services, telephones, accounts setup or Colleague, printers, WiFi connections, or smartphones just to name a few examples. No more worrying about who to call or email for a particular issue. Submit your problem to FreshService, and it will quickly find its way to the screen of the support team member(s) that are best equipped to help.
Submit Your TicketINFORMATION TECHNOLOGY DEPARTMENTS
Please call 607-431-4357 (HELP)
Casey Holmberg – Assistant Director of Technology Resource Center
Clark 150
607-431-4177
holmbergc@hartwick.edu
Kim Cronin – Director of Faculty Technology Support
Clark 150
607-431-4175
cronink@hartwick.edu
Matthew Schuler – Director of Technology Operations
Clark 119
607-431-4127
schulerm@hartwick.edu
Christopher Spiwak – Director of Digital Media Technology
Clark 117
607-431-4176
spiwakc@hartwick.edu
Diman Salil – Media Services Specialist
Clark 150
607-431-4486
salild@hartwick.edu
Please call 607-431-4522
Natasha Ambrose – Coordinator of Copy and Mail Services
Clark 138
607-431-4525
ambrosen@hartwick.edu
Jonathan Dono – Director of Systems and Networks
Clark 109
607-431-4208
donoj@hartwick.edu
James Terwilliger – Telecommunications and Networking Technical Associate
Clark 110
607-431-4139
terwilligerj@hartwick.edu
Kat O’Connor – Associate Network and Systems Administrator
Clark 106
607-431-4166
oconnork@hartwick.edu
Jason Jameson – Director of ISS
Clark 113A
607-431-4164
jamesonj@hartwick.edu
Sandy Lee – Integration Programmer/Analyst
Clark 107
607-431-4197
lees2@hartwick.edu
Whom to Call
For campus network, server, Datatel, printing, email, Internet, phone emergencies after office hours (9 a.m.-5 p.m.) or on weekends and holidays, contact the Hartwick Switchboard, x4000; the Switchboard will page the appropriate person on call.
For general questions, call Jason Jameson at 607-431-4164.
For purchases and repair of Hartwick-issued notebook, desktop computers, printers, software, computer accessories, and peripherals, call the TRC Monday-Friday, 9 a.m.-5 p.m. at x4357 (HELP on your phone keypad). After office hours, leave a voice mail message, and you will be contacted on the next business day.
For problems or questions regarding email accounts, network accounts, phone, voicemail, campus network, FAX machines, or computer labs, call the TRC Monday-Friday, 9 a.m.-5 p.m. at extension 4357 (HELP on your phone keypad). After office hours, leave a voicemail message, and you will be contacted on the next business day.
For copying and large-scale printing (monochrome and color), binding of booklets, recycled paper pads, mail services (UPS and USPS) questions, call the Copy/Mail Center Monday-Friday, 9 a.m.-5 p.m. at extension 4522. After office hours, leave a voice mail message, and you will be contacted on the next business day
Call the TRC extension 4357. If it’s something simple, TRC staff will fix it. However, because the TRC does not stock parts or have manufacturer authorization for repairs, we will work with Delaware Business Systems to do a site visit for repairs.
TECHNOLOGY SERVICES
Technology Resource Center
Clark Hall
1st Floor
Monday-Friday: 9 a.m. – 5 p.m.
607-431-4357
technology@hartwick.edu