The Technology Resource Center is your first stop for technology questions and troubleshooting.
The TRC will provide free troubleshooting for students’ access and use of Hartwick College-supported applications (e.g., D2L, WebAdvisor, Microsoft Office, and SPSS).
The TRC is located in Clark 150. Our business hours are Monday-Friday 9 a.m.-5 p.m.
Student Repair Services
The TRC will provide free problem assessment to assist a student in determining the nature of the problem and whether it requires technician time to repair. Beyond that assessment, the following guidelines apply:
Hardware Repair Services
- Warranty Services: Hartwick College can provide warranty repair services for HP Business Class computers (not for HP personal-class computers) and for Apple computers. Parts and service for warrantied repairs on these machines are free of charge.
- For other computers, we provide non-warranty repair services, where possible, for a fee ($25.00 per 15-minute increment plus parts, shipping, and tax).
Software Repair Services
- Problem assessment and basic troubleshooting at our front desk are provided free of charge.
- Software repair services requiring dedicated technician time are provided where possible for a fee ($25.00 per 15-minute increment plus tax).
Rental of Notebook Computers
Students may rent a computer, as available, from the TRC. Notebook computer rental rates are:
- Daily – $28
- Weekly – $45
- Monthly – $110
- Semester – $285
Note: Minimum rental period is one day. The notebook computer comes complete with carrying case, Microsoft Office software, power adapter and Ethernet cable.
Contact the TRC at 607-431-4357 or email@example.com.