2016 O'Connor Lecture Speaker Mark Carpenter of VitalSmarts

Hartwick’s O’Connor Chair Lecture to Feature Mark Carpenter

March 1, 2016

The Hartwick College Department of Nursing will present the 2016 O’Connor Chair Lecture at 7:30 p.m. on Wednesday, March 2 in Anderson Center for the Arts Theatre, on the College campus. Trainer, consultant, and VitalSmarts facilitator Mark Carpenter will be the guest speaker. His lecture, “The Silent Treatment: How Crucial Conversations Drive Patient Safety,” is free and open to the public.

Standard practices and procedures are excellent tools to maintain patient safety – as long as they are followed. But when a culture of silence exists, it can be difficult to speak up when you see someone failing to follow agreed-upon procedures. Carpenter will discuss seven common concerns in healthcare that often go undiscussed, and can lead to avoidable medical errors —and why healthcare workers may fail to speak up in those situations. His presentation is based on research conducted by VitalSmarts and two nursing associations.

An innovator in corporate training and leadership development, VitalSmarts is a key teaching resource in a wide range of fields. The company has trained more than one million people worldwide and helped more than 300 of the Fortune 500 realize significant results using this proven method for driving rapid, sustainable and measurable change in behaviors.

Carpenter has been facilitating VitalSmarts content for nearly a decade. He will also cover principles that make it easier for people to speak up about important issues, and the positive impact of dialogue on patient safety.

The O’Connor Chair Lecture series, endowed by the A. Lindsay and Olive B. O’Connor Foundation, brings notable speakers on health and nursing-related themes to the campus each spring and fall for the benefit of the nursing department, Hartwick College and the larger community.

For more information on the O’Connor Chair Lecture, contact Coordinator of Nursing Opportunities Jane Bachman at bachmanj@hartwick.edu or (607) 431-4790.