Navigate FAQ

Q: I need to download the Navigate Student app again. Where do I find it?

A: You can find the app in the Google Play Store and the Apple App Store or search “Navigate Student.”

Q: How do I access Navigate if I don’t have the mobile app?

A: You can access Navigate from your desktop computer here.

Q: Help, I can’t log-in to Navigate!

A: Can you get to the Hartwick sign-on page? If yes and your credentials are rejected, there is an issue with your Hartwick username or password.

If you successfully enter your credentials on the sign-on page, but Navigate says “Uh-oh…” or “Something went wrong,” our vendor, EAB, must not have your username in their system. Contact navigate@hartwick.edu with your full name, username, and email address.

Q: I just resolved a Hold, why is it still showing up?

A: Holds are updated every 24 hours in Navigate, so check back tomorrow to see if it’s successfully been resolved in the app. If the issue persists, contact navigate@hartwick.edu.

Q: How do I change my notification settings?

A: In the More tab, there’s a link called Notification Settings where you can personalize your notification preferences.

Q: Something is wrong with “My Class Schedule.”

A: Course schedules are updated every 24 hours in Navigate, so check back tomorrow if you added or dropped a course that’s not appearing correctly. If the issue persists, contact navigate@hartwick.edu.

Q: My major isn’t appearing…

A: Be sure your major has been officially declared on your official record. Majors are updated regularly in Navigate. If you have recently changed majors or just declared a major, allow time for the system to update. Contact navigate@hartwick.edu for other problems.

Q: Only one of my majors is appearing, not my second major or minor…

A: Navigate only displays one major, so if you’re double-majoring or have a minor, your second major and/or minor will not appear in Navigate. Don’t panic!

Q: The Steps I’m seeing don’t look right to me…

A: What term of college are you in? Did you select the wrong term? Go to the More tab, under their name there’s a link to “Update year and term.” If your selection is correct, content might not be available for you yet. You can still use other features, and many of the content for other semester may still be relevant.

Q: What do I do if my app is frozen or acting weird?

A: Try a hard close and relaunch the app. For iOS, double click the Home button then swipe the app preview away to “hard close.” On Android, open the app manager view and slide the app preview away to “hard close.”

Q: What does it mean if a Step is an “autocomplete task”?

A: Some important steps in Navigate can be automatically marked as complete based on an official record stored by Hartwick. You can mark these steps complete, but they will remain in the path until there is an official record of this step being completed.

Q: How much do I have to pay for Navigate Student app?

A: It is free. Hartwick College invested it this software to make it easier for Hartwick students start and stay on track. Not all college have this app.

Q: Does Navigate replace WebAdvisor?

A: No. WebAdvisor is still used to track your degree progress and register for classes.

Q: When should students use Navigate Student app instead of WebAdvisor?

A: Use Navigate to find out:

  1. Who your roommate is
  2. Which residence hall are you in
  3. Your class schedule
  4. Welcome Week surprises planned
  5. Important deadlines

Use WebAdvisor to track your degree progress and register for classes.

 

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