Navigate FAQ

Navigate is a free mobile app that will help you thrive at Hartwick College, whether you’re just getting started or nearing graduation. Navigate will connect you with the right people and resources for academic advising, tutoring, ways to connect outside the classroom and more. There are fun polls with prizes, and the calendar feature integrates with your smartphone, so you’re ready for everything. Download it today!

You can find the app in the Google Play Store and the Apple App Store or search “Navigate Student.”

Can you get to the Hartwick sign-on page? If yes and your credentials are rejected, there is an issue with your Hartwick username or password.

If you successfully enter your credentials on the sign-on page, but Navigate says “Uh-oh…” or “Something went wrong,” our vendor, EAB, must not have your username in their system. Contact with your full name, username, and email address.

Holds are updated every 24 hours in Navigate, so check back tomorrow to see if it’s successfully been resolved in the app. If the issue persists, contact

In the More tab, there’s a link called Notification Settings where you can personalize your notification preferences.

Course schedules are updated every 24 hours in Navigate, so check back tomorrow if you added or dropped a course in Self-Service that’s not appearing correctly. If the issue persists, contact

Be sure your major has been officially declared on your official record in Self-Service. Majors are updated regularly in Navigate. If you have recently changed majors or just declared a major, allow time for the system to update. Contact for other problems.

Navigate only displays one major, so if you’re double-majoring or have a minor, your second major and/or minor will not appear in Navigate. Don’t panic! You can view your second major in Self-Service.

What term of college are you in? Did you select the wrong term? Go to the More tab, under their name there’s a link to “Update year and term.” If your selection is correct, content might not be available for you yet. You can still use other features, and many of the content for other semester may still be relevant.

Try a hard close and relaunch the app. For iOS, double click the Home button then swipe the app preview away to “hard close.” On Android, open the app manager view and slide the app preview away to “hard close.”

Some important steps in Navigate can be automatically marked as complete based on an official record stored by Hartwick. You can mark these steps complete, but they will remain in the path until there is an official record of this step being completed.

It is free. Hartwick College invested it this software to make it easier for Hartwick students start and stay on track. Not all college have this app.

No. Self-Service is used to track your degree progress, view your transcript, view transfer courses, register and plan your classes and access your official course schedule.