The Technology Resource Center uses FRESHSERVICE, a technology ticketing system where you can submit support requests.

These requests can be about anything related to computers, software, Wi-Fi and campus networks, connecting personal devices like phones, TVs, and gaming consoles, or connecting to projectors, TVs, and other classroom audio/video equipment.


The fastest way to request assistance, is to open a ticket in our ticketing system. This allows us to get your request to the right person immediately. It’s easy and just requires a few details to request help or set up an appointment.

Submit Your Ticket
Responsible Use of Technology Form

This form covers the user’s responsibilities and acceptable use of Hartwick’s technology resources. The signed and dated form must accompany any of the Account Request Forms below.

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Account Request Form

Visiting students or long-term guests requesting a Hartwick network, email and/or Desire2Learn (D2L) account, faculty and staff requesting an account name change, and alumni requesting account reactivation should complete this form.

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Organization/Club/Department Account Request Form

Hartwick departments, recognized organizations, or clubs who require a network or e-mail account (e.g., an account using the name of the organization, club or department), or a share on Einstein should complete this form.

Download From
Software Access Form

This form is used by members of the Hartwick College community to request write/modify privileges on College-supported software systems such as the Online Calendar, Blackboard Transaction system, and Symphony Security Camera system.

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Office Move Form

This form tells Telecommunications to move phone numbers and fax numbers from one location to another and also allows you to request help to move equipment. Submit this form at least ten days prior to the move.

Complete Form
IT Project Proposal Form

The purpose of this form is to provide the Administrative Information Technology Advisory Committee (AITAC) with information about what types of technology projects are being considered by different areas of the College. (Members of the Hartwick community may learn more about AITAC by logging on to the Committee page on D2L.)

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Clark Hall
Hartwick College
Oneonta, New York 13820