The new ticketing system features both a way to submit tickets and a repository of help articles for common issues and questions. It acts as a one-stop portal for all your IT-related requests involving: computer issues, media services, telephones, accounts setup or Colleague, printers, WiFi connections, or smartphones just to name a few examples. No more worrying about who to call or email for a particular issue. Submit your problem to FreshService, and it will quickly find its way to the screen of the support team member(s) that are best equipped to help.