At Hartwick, technology is fully integrated into the daily life of the College–in classrooms, study and meeting spaces, fitness centers, the library, and in residence halls. As a result, you’ll leave Hartwick prepared to use technology productively in your own professional and personal lives.
Helpdesk Ticketing - FreshService
The new ticketing system features both a way to submit tickets and a repository of help articles for common issues and questions. It acts as a one-stop portal for all your IT-related requests involving: computer issues, media services, telephones, accounts setup or Colleague, printers, WiFi connections, or smartphones just to name a few examples. No more worrying about who to call or email for a particular issue. Submit your problem to FreshService, and it will quickly find its way to the screen of the support team member(s) that are best equipped to help.
Our Technology Resource Center is open between 9 a.m. and 5 p.m. on weekdays for phone calls and walk-ins. Call the TRC at 607-431-4357, or stop by the 1st Floor of Clark Hall.Technology Resource Center
Oneonta, New York 13820