TRC SERVICES FOR STUDENTS
The Technology Resource Center is your first stop for technology questions and troubleshooting.
Helpdesk Ticketing - FreshService
The new ticketing system features both a way to submit tickets and a repository of help articles for common issues and questions. It acts as a one-stop portal for all your IT-related requests involving: computer issues, media services, telephones, accounts setup or Colleague, printers, WiFi connections, or smartphones just to name a few examples. No more worrying about who to call or email for a particular issue. Submit your problem to FreshService, and it will quickly find its way to the screen of the support team member(s) that are best equipped to help.Submit Your Ticket
Your Technology Accounts
Your Hartwick College technology accouts are your keys to access email, grades, information for your courses, WickIt balances, and other personal data.
It is important that you take the appropriate precautions to safeguard your passwords.
Matriculated students receive a letter containing their student ID and their usernames and default passwords for their network and Google Apps accounts. To ensure security, both passwords should be changed. Your new passwords should be ones that you will be able to remember, but which no one else could figure out easily. Passwords may contain upper and lower case and may include letters, numbers, symbols, or a combination.
The two accounts you will use at Hartwick College are:
- Your Hartwick network account – Your Hartwick network account – This is the account which you will use for the Course Planning Guide, the housing preference form, for Hartlink, Self-Service, D2L, in computer labs, and for access to other Hartwick resources.
- Your Hartwick Google Apps account – This account is only for Hartwick email and other Google Apps such as Google Drive. The account is accessed by going to http://gmail.com. The first time you use your account, you will be prompted to change the password.
Your network and Google Apps accounts are separate, and the passwords do not synchronize.
If you have questions about your Hartwick accounts, contact the TRC at 607-431-4357 or email@example.com.
Residence halls have wireless networking available and Ethernet by request. Personal wireless routers cause significant interference and are not permitted on campus. Game devices and smart TVs may be registered and connected to either our Ethernet or wireless Hawks-Device networks.
Students are provided with some free printing every term and can charge additional printing to WICKit. Printing can be done from the library or computer labs, or directly from your own laptop or even your smart phone! For more information about printing options, see Uniprint. You may bring a printer to campus, but the TRC will not provide support for personal printers.
Your Hartwick College student ID card (called WICKit) allows you entry to your residence hall and many events, allows access to your meal plan, and also has a WICKit declining balance option for purchases such as vending, laundry, bookstore and many off-campus merchants. See our WICKit page for more details.
Although most students bring cell phones to campus, every residence hall is equipped with a hall phone for making local calls at no cost. Long distance calling requires use of a calling card.
The TRC will provide free troubleshooting for students’ access and use of Hartwick College-supported applications (e.g., D2L, WebAdvisor/Self-Service, D2L, Microsoft Office, and SPSS).
The TRC will provide free problem assessment to assist a student in determining the nature of the problem and whether it requires an outside technician to repair. At this time, we do not provide hardware repair.
Problem assessment and basic troubleshooting at our front desk are provided free of charge.
Software repair services requiring dedicated technician time are provided where possible for a fee ($25.00 per 15-minute increment plus tax).
Students may rent a computer, as available, from the TRC. Notebook computer rental rates are:
- Daily – $28
- Weekly – $45
- Monthly – $110
- Semester – $285
Note: Minimum rental period is one day. The notebook computer comes complete with carrying case, Microsoft Office software, power adapter and Ethernet cable.
Technology Resource Center
Monday-Friday: 9 a.m. – 5 p.m.