| Name/Title | Location | Phone/Email |
| Tom Warger – Interim Executive Director of Information Technology |
Clark 119 | 607-431-4166 WargerT@hartwick.edu |
| Copy/Mail Center and Telecommunications | ||
| Director of Telecommunications and Copy/Mail Center | Clark 138 | 607-431-4174 |
| James Terwilliger – Telecommunications and Networking Technical Associate |
Clark 110 | 607-431-4139 TerwilligerJ@hartwick.edu |
| Information Systems Services (ISS) | ||
| Deb Hilts – Director of ISS and Associate Director of IT |
Clark 113A | 607-431-4171 HiltsD@hartwick.edu |
| Colmin Gajadar – Datatel System Manager | Clark 107 | 607-431-4172 GajadarC@hartwick.edu |
| Jason Jameson – Database and ERP Systems Analyst |
Clark 113B | 607-431-4164 JamesonJ@hartwick.edu |
| Research and Development and Systems Management | ||
| Karin Gann – Senior Programmer/Analyst (part time) |
Clark 106 | 607-431-4197 GannK@hartwick.edu |
| Jonathan Dono – Systems Manager & Account Administrator | Clark 109 | 607-431-4208 DonoJ@hartwick.edu |
| Technology Resource Center (TRC) | ||
| Please call 607-431-4357 (HELP) | ||
| Bryan Del Bene – Director of Technology Resource Center |
Clark 150 | 607-431-4194 DelBeneB@hartwick.edu |
| Walt Smith – Technology Services Specialist |
Clark 150 | 607-431-4177 SmithW@hartwick.edu |
| Kim Cronin – Director of Faculty Technology Support | Clark 150 | 607-431-4175 CroninK@hartwick.edu |
|
Media Services |
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| Christopher Spiwak – Media Services Specialist | Clark 116 | 607-431-4486 SpiwakC@hartwick.edu |
For technology questions, problems, and emergencies:
| Issue: | Details: |
| Campus-Wide Technology Emergencies (network, server, Datatel, printing, email, Internet, phone): | After office hours (9 a.m.-5 p.m.) or on weekends and holidays, contact the Hartwick Switchboard, x4000; the Switchboard will page the appropriate person on call. |
| For updates on virus alerts, planned system outages, and system status: | Call the INFO line, extension 4636 (INFO on your phone keypad). |
| For Datatel questions/problems: | For general questions, call Deb Hilts at extension 4171. For system questions, call Colmin Gajadar at extension 4172, Monday-Friday, 9 a.m.-5 p.m. After office hours, leave a voice mail message, and you will be contacted on the next business day. |
| For purchases and repair of Hartwick-issued notebook, desktop computers, printers, software, computer accessories, and peripherals: | Call the TRC Monday-Friday, 9 a.m.-5 p.m. at x4357 (HELP on your phone keypad). After office hours, leave a voice mail message, and you will be contacted on the next business day. For repairs on Hartwick-owned laser printers, click here. |
| Email account, network account, phone, voice mail problems or questions, network, FAX machine problems or questions, computer lab problems or questions: | Call the TRC Monday-Friday, 9 a.m.-5 p.m. at extension 4357 (HELP on your phone keypad). After office hours, leave a voice mail message, and you will be contacted on the next business day. |
| Copying and large-scale printing (monochrome and color), binding of booklets, recycled paper pads, mail services (UPS and USPS), CD-ROM burning: | Call the Copy/Mail Center Monday-Friday, 9 a.m.-5 p.m. at extension 4522. After office hours, leave a voice mail message, and you will be contacted on the next business day. |
| Laser Printer Repair: | Call the TRC extension 4357. If it’s something simple, TRC staff will fix it. However, because the TRC does not stock parts or have manufacturer authorization for repairs, the department should prepare a requisition for PDQ for $25 and then call PDQ to report the problem and arrange a site visit. PDQ can be reached at 607-433-5100. |