| Name/Title | Location | Phone/Email |
| Peter Mizera – Chief Information Officer | Clark 119 | 607-431-4127 mizerap@hartwick.edu |
| Copy/Mail Center | ||
| Please call 607-431-4522 | ||
| Natasha Ambrose – Coordinator of Copy and Mail Services | Clark 138 | 607-431-4525 ambrosen@hartwick.edu |
| Information Systems Services (ISS) | ||
| Deb Hilts – Director of ISS and Associate Director of IT | Clark 113A | 607-431-4171 hiltsd@hartwick.edu |
| Colmin Gajadar – Datatel System Manager | Clark 111 | 607-431-4172 gajadarc@hartwick.edu |
| Jason Jameson – Database and ERP Systems Analyst | Clark 113B | 607-431-4164 jamesonj@hartwick.edu |
| Sandy Lee – Integration Programmer/Analyst | Clark 107 | 607-431-4197 lees2@hartwick.edu |
| Systems and Network Management | ||
| Jonathan Dono – Director of Systems and Networks | Clark 109 | 607-431-4208 donoj@hartwick.edu |
| James Terwilliger – Telecommunications and Networking Technical Associate | Clark 110 | 607-431-4139 terwilligerj@hartwick.edu |
| Technology Resource Center (TRC) | ||
| Please call 607-431-4357 (HELP) | ||
| Bryan Del Bene – Director of Technology Resource Center | Clark 150 | 607-431-4194 delbeneb@hartwick.edu |
| Casey Holmberg – Assistant Director of Technology Resource Center | Clark 150 | 607-431-4177 holmbergc@hartwick.edu |
| Kim Cronin – Director of Faculty Technology Support | Clark 150 | 607-431-4175 cronink@hartwick.edu |
|
Media Services |
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| Christopher Spiwak – Director of Digital Media Technology | Clark 117 | 607-431-4176 spiwakc@hartwick.edu |
| Diman Salil – Media Services Specialist | Clark 150 | 607-431-4486 salild@hartwick.edu |
For technology questions, problems, and emergencies:
| Issue: | Details: |
| Campus-Wide Technology Emergencies (network, server, Datatel, printing, email, Internet, phone): | After office hours (9 a.m.-5 p.m.) or on weekends and holidays, contact the Hartwick Switchboard, x4000; the Switchboard will page the appropriate person on call. |
| For Datatel questions/problems: | For general questions, call Deb Hilts at extension 4171. For system questions, call Colmin Gajadar at extension 4172, Monday-Friday, 9 a.m.-5 p.m. After office hours, leave a voice mail message, and you will be contacted on the next business day. |
| For purchases and repair of Hartwick-issued notebook, desktop computers, printers, software, computer accessories, and peripherals: | Call the TRC Monday-Friday, 9 a.m.-5 p.m. at x4357 (HELP on your phone keypad). After office hours, leave a voice mail message, and you will be contacted on the next business day. For repairs on Hartwick-owned laser printers, click here. |
| Email account, network account, phone, voice mail problems or questions, network, FAX machine problems or questions, computer lab problems or questions: | Call the TRC Monday-Friday, 9 a.m.-5 p.m. at extension 4357 (HELP on your phone keypad). After office hours, leave a voice mail message, and you will be contacted on the next business day. |
| Copying and large-scale printing (monochrome and color), binding of booklets, recycled paper pads, mail services (UPS and USPS): | Call the Copy/Mail Center Monday-Friday, 9 a.m.-5 p.m. at extension 4522. After office hours, leave a voice mail message, and you will be contacted on the next business day. |
| Laser Printer Repair: | Call the TRC extension 4357. If it’s something simple, TRC staff will fix it. However, because the TRC does not stock parts or have manufacturer authorization for repairs, we will work with Delaware Business Systems to do a site visit for repairs. |