IT STAFF & WHOM TO CALL

For campus network, server, Colleague, printing, email, Internet, phone emergencies after office hours (8 a.m. – 4 p.m.) or on weekends and holidays, contact the Hartwick Switchboard, x4000; the Switchboard will page the appropriate person on call.

For general questions, call Jason Jameson at 607-431-4164.

For purchases and repair of Hartwick-issued notebook, desktop computers, printers, software, computer accessories, and peripherals, call the TRC Monday-Friday, 8 a.m. – 4 p.m. at x4357 (HELP on your phone keypad). After office hours, leave a voice mail message, and you will be contacted on the next business day.

For problems or questions regarding email accounts, network accounts, phone, voicemail, campus network, FAX machines, or computer labs, call the TRC Monday-Friday, 8 a.m.-4 p.m. at extension 4357 (HELP on your phone keypad). After office hours, leave a voicemail message, and you will be contacted on the next business day.

For copying and large-scale printing (monochrome and color), binding of booklets, recycled paper pads, mail services (UPS and USPS) questions, call the Copy/Mail Center Monday-Friday, 8:30 a.m.-5 p.m. at extension 4522. After office hours, leave a voice mail message, and you will be contacted on the next business day

Call the TRC extension 4357. If it’s something simple, TRC staff will fix it. However, because the TRC does not stock parts or have manufacturer authorization for repairs, we will work with Delaware Business Systems to do a site visit for repairs.